Representative Duties

• Perform professional work supporting the functionality and administration of the court's Case Management/Electronic Case Files System (CM/ECF-NextGen) and other national and locally-developed applications.
• Analyze workflows and deliver programmatic enhancements leveraging traditional and AI technologies.
• Write and document code to specification, develop custom reports and flowcharts, and perform routine testing.
• Prepare written documentation for users and IT staff that is clear and effective.
• Provide support for user applications, such as Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software to all court units.
• Assist in hardware/software installs, updates, and decommissioning.
• Perform content updates as requested to various internal and external websites.
• Address support calls from the information technology (IT) help desk.
• Carry a court-issued cell phone and be available to respond to customer issues.
• Assist in training end users and IT personnel on local and national applications.
• Perform other related duties, as assigned.

Qualification Requirements

A minimum of two years of experience with troubleshooting, repairing, and installing IT hardware and software. Ability to travel as needed. Ability to lift and move equipment is required.

Preferred Qualifications/Court Preferred Skills

• An associate degree or higher from an accredited college or university in CS, MIS, or other relevant field of study.
• Knowledge of and skill in using current information technology applications including AI.
• Knowledge and experience in at least one programming language.
• Knowledge of Drupal and SharePoint Administration.
• Knowledge of court operations and its national applications such as CM/ECF, CEO, and JMS.
• Knowledge of operating systems Linux, Microsoft Windows Server, and iOS.
• Knowledge of relational databases and SQL.
• Skill in training and/or instructing court personnel in relevant hardware and software programs.
• Ability to communicate technical information effectively (orally and in writing) to IT Staff and end users.
• Excellent organizational, verbal, and written communication skills. Many user interactions are with remote users with varying technological skills.
• Ability to work independently and/or with minimal supervision.
• Ability to exercise good judgment regarding proper business attire.
• Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality requirements.

Organizational Relationship

This position is assigned to the Clerk’s Office, U.S. District Court, Western District of New York, and reports to the Director of Information Technology.

Benefits

Click HERE to learn more about the Judiciary’s benefits.

Background Investigation

This is a high-sensitive position within the Judiciary. Employment will be considered provisional pending successful completion of an OPM background investigation and credit check and a favorable suitability determination. Investigative updates are required every five years.

Applicant Information

Employees must adhere to a Code of Conduct. The Court provides reasonable accommodations to applicants with disabilities. Veterans’ preference is not a factor used in Judicial Branch appointments. Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship. Positions with the U.S. Courts are excepted service appointments, which are “at will” and may be terminated with or without cause. Employees are required to use electronic funds transfer for payroll deposit.

The United States District Court for the Western District of New York is an Equal Opportunity Employer.